Slack Brings Agents, Purpose-Built AI, and CRM Data into One Work Operating System to Fuel Productivity

Slack delivers a comprehensive, agent-powered work operating system for every company of any size, in any industry
Slack turns all autonomous agents into teammates, bringing their actions and insights into the flow of work
Customers like RTL, Anaplan, Snyk, Accenture, Slalom, and more are transforming how their organizations work with Slack
Salesforce today announced a series of new Slack innovations that enable organizations to bring their company knowledge, data, agents, apps, and automation into one agent-powered work operating system. 
In one conversational interface, teams can work alongside agents with purpose-built AI, unifying data across Slack and Salesforce.
New enhancements in Slack also include purpose-built AI functionality across search and automation as well as new solutions-based templates to unlock productivity for every use case and line of business. 
Why it matters: Work is broken. Desk workers report spending 41% of their day on tasks they consider low-value, nearly half aren’t able to find the information they need to do their jobs, and there are more apps and disconnected work than ever before. Simply adding AI, with even more apps, into an already inefficient work system will only magnify these challenges. Teams need a better, more efficient way to work together — where agents become teammates, AI is purpose-built and intuitive, and customer data integrates into a single work operating system. 
Go deeper: Teams are improving their productivity by as much as 47% by anchoring their work in Slack’s agent-powered work operating system. With the innovations announced today, customers can centralize everything they need to get work done more efficiently.
Agents in Slack: Teams can seamlessly work alongside both Salesforce Agentforce agents and third-party agents as they close deals, create campaigns, solve customer problems, and drive projects to the finish line. Users engage with these agents via a new dedicated and secure UI in Slack. 
New Slack AI features: Teams can work smarter and faster by accessing an intuitive, purpose-built AI experience built natively in Slack. Since the release of Slack AI, customers have summarized more than 600 million messages, saving a collective 1.1 million hours across users. 
Customer data remains in Slack’s closed environment and is not used to train large language models (LLMs). 
Salesforce channels: Teams can stay aligned and move work forward quickly in a unified experience that bridges Salesforce CRM data and customer-centric conversations in Slack.
Slack templates: Teams can standardize how work gets done and improve time to value with pre-configured collections of Slack’s productivity tools for every line of business or use case.
The Salesforce perspective: “Slack’s agent-powered work operating system is redefining what it means to work smarter, not just differently. We’ve moved beyond collaboration; every day, millions of teams are leveraging purpose-built AI, with customer data, automation, and now agents seamlessly integrated into the flow of work. This isn’t just about getting work done. It’s about unlocking new productivity levels to drive results and move business forward for every team and department. In today’s increasingly complex work environment, true productivity requires a work operating system built for the future of work — and that is Slack.” – Denise Dresser, CEO, Slack 
Reactions to the news: 
The above is intended for informational purposes. Please do not rely on this information in making your purchasing decisions. The development, release, and timing of any products, features or functionality remain at the sole discretion of Slack and are subject to change.